Maintein. has created this Privacy Policy in order to set out how we collect, use, and disclose personal information through our website and in the course of providing our CMMS software-as-a-service (SaaS) application and mobile app. This Privacy Policy covers the collection, use and disclosure of information about identifiable individuals and information which can be used to identify an individual. Personal Information may be collected about visitors to our Website, as well as our customers, their end users, and other users who use our mobile App, Platform or services.

This Privacy Policy covers the activities of Maintein only. This Privacy Policy does not apply to the practices of legal entities that we do not own or control, including our customers who may use the service to collect the Personal information of their employees. If you submit any Personal Information to Maintein. or the CMMS Application Website, Mobile App or Services, you are responsible for ensuring that you have obtained the necessary authorizations and consents from the relevant individuals in order to make such Personal Information available to us for use in accordance with this Privacy Policy.

We take the privacy of our customers seriously. We provide transparency on what customer personal data we collect, for which purposes we use it, how we handle it, etc. This can relate to our marketing and lead generation activities, to webinars and trade shows we organize, to cookies on our website, etc. This Privacy Policy is a good resource for anyone that may have privacy-related questions for Maintein. In addition, in certain circumstances, customers may require us to sign a contract covering data protection and privacy. In such cases, please reach out to the Maintein Privacy Officer for support at info@maintein.com

Data Processing: Definition

The definition of data processing includes collection, use, protection, retention, disclosure and disposal of personal data. Our company has an obligation to ensure all internal and external data processing complies with privacy laws. Under privacy laws this data processing is interpreted broadly to mean anything and everything that can be done with data concerning individuals. As technology and business purposes for data processing continue to evolve, we will provide you updates on those activities.

Privacy and Maintein. Vendors

When we engage with vendors who process the personal data of our employees, contractors or customers, we want to make sure they meet our information security, data protection and privacy expectations. The Maintein Information Security team takes the necessary steps in this regard, pursuant to Maintein. and Rockwell Automation’s Information Security Policy.

Payment Information

When customers purchase our services, a valid credit card number, type, expiration date, name and billing address are collected, stored, used and processed by Stripe Inc., our third-party payment processing company, and not by Maintein.

Accordingly, the collection, storage, use and processing of your Payment Information is governed by Stripe’s applicable terms of service available at https://stripe.com/us/terms and privacy policy available at https://stripe.com/us/privacy.

Information Security

Maintein. is committed to protecting the security of your information and we train our employees to keep clients’ Personal Information private and confidential. Information is retained in controlled facilities and protected from unauthorized access. Personal information is kept only as long as is reasonably required to provide the services to you in accordance with applicable law. For more details on how we keep your information safe, please review our Security Policy.

Confidentiality

Your personal information will not be sold, leased or provided to third parties for marketing purposes without your explicit consent. When we hire other companies to provide services on our behalf, we only provide them with the personal information they need to provide the service (if any). They are required to keep the information confidential and may not use it for any other purpose.

Maintein. Data Gathering

Like all web servers, the system that runs our website collects data about which IP Address accessed which pages. This information cannot be personally linked to you, and it is used only for product support and security logging. We use web analytics tracking on the site and this information is not linked to you. Web analytics data is collected to aggregate traffic patterns on the site and allows us to improve the design and content selection on the site.

Data Gathering for Marketing

Our marketing team uses a system that helps us automate email messaging and marketing. When you submit an email address or other information into a form on the site, your browsing and actions on the site become linked to this information. This helps us send you more relevant information to match your interests.

The Maintein Software and Mobile App use cookies to show you our ads on other sites (including Google). This marketing technique is called “Remarketing”, and it lets us show you special offers based on your past browsing behavior on this site. None of the 3rd party sites where the ads appear would be aware that you came from this site. You can stop this kind of advertising, from us and from others, by going to the following site: http://www.networkadvertising.org/choices/.

Data Gathering for Commercial Electronic Messages

Maintein provides web visitors with a consent-based method to receive Commercial Electronic Messages (CEM), which includes Maintein publications, event invitations, company news, product offerings, announcements, and other communications about our products and services. Web visitors must agree to receive CME and will be provided with a clear way to unsubscribe from receiving any further CME should they wish to. Any CME will be identified as coming from Maintein and will be provided with the contact information of the sender.

Use of Personal Information

In addition to the purposes identified above, in order to provide the Services and value derived from using the Website, App or Platform, we need to collect and process information about you. Maintein. may use Personal Information to:

• Provide, operate, maintain and improve the Platform, Website, App and Services;
• Send technical notices, updates, security alerts and support and administrative messages.
• Respond to comments, questions, and requests and provide customer service and support;
• Communicate with customers about services, features, surveys, newsletters, offers, promotions, and provide other news or information about us and our select partners;
• Investigate and prevent unauthorized transactions, access to our Services, and other illegal activities;
• Personalize and improve the Services, and provide content, features, and/or advertisements that match your interests and preferences or otherwise customize your experience on the Platform, Website and App;
• Monitor and analyze trends, usage, and activities in connection with the Services and for marketing or advertising purposes;
• Enable you to communicate, collaborate, and share files with users you designate; and
• For other purposes which we will notify you about and seek your consent.

SaaS and Cookies

When you visit the Maintein Website, App or Platform, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website.

Cookies are small data files that are stored on your device. Cookies cannot be used to see any other data on your computer, nor can they determine your email address or identity.

We may use “persistent cookies” for customer registration ID and login password for future logins to our service.

We may use “session cookies” to enable certain features of our service, to better understand how you interact with our Services and to monitor aggregate usage and web traffic routing on our Website, App and Platform.

We may also use third-party ad companies to help provide some of our advertising services. These third parties may place cookies on your computer and collect data about your online activities across websites or online services when you are logged into the third-party service, including for targeted advertising.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You are welcome to opt out of targeted advertising by using the links below:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Data Residency and the Transfer of Personal Information

Maintein. processes and stores its data, including Personal Information, on servers located in Canada and the United States.

By submitting Personal Information or otherwise using the Services, you agree to this transfer, storing or processing of your Personal Information in the jurisdictions in which our Sub-Processors are located. You acknowledge and agree that your Personal Information may be accessible to law enforcement and governmental agencies in such jurisdictions under lawful access or court order.

Third Parties and Your Personal Information

We may, from time to time, employ third parties to perform tasks on our behalf and we may need to share Account Information and other Personal Information with them to provide certain services. Unless we tell you differently, such third parties do not have any right to use the Personal Information we share with them beyond what is necessary for them to provide the tasks and services on our behalf. The third parties we currently engage include third party companies and individuals employed by us to facilitate our services, including the provision of reports, payment processing and customer relationship management tools.

If we need to use or disclose any Personal Information in a way not identified in this Privacy Policy, we will notify you and/or obtain consent as required under applicable privacy laws.

We may disclose your Personal Information to third parties without your consent if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with our rights or property, other users, or anyone else that could be harmed by such activities. Further, we may disclose Personal Information when we believe in good faith that such disclosure is required by and in accordance with the law.

Maintein. reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to:

• Satisfy any applicable law, regulation, legal process or governmental request; enforce our contracts (including our Terms of Use), as well as the investigation of potential violations of such contracts; and detect, prevent, or otherwise address fraud, security or technical issues.
• We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally identifiable data, account recovery, or if required by law. All retained Personal Information will remain subject to the terms of this Privacy Policy.

Access Correction and Accuracy Rights to Personal Information

You have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that information. Upon receipt of your written request, we will provide you with a copy of your Personal Information, although in certain limited circumstances, and as permitted under law, we may not be able to make all relevant information available to you, such as where that information also pertains to another user. In such circumstances we will provide reasons for the denial to you upon request. We will endeavor to deal with all requests for access and modifications in a timely manner.

We will make reasonable efforts to keep your Personal Information accurate and up to date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information. Having accurate Personal Information about you enables us to give you the best possible service.

General Data Protection Regulation (GDPR)

The legal basis on which Maintein. relies to process Personal Information (known as “Personal Data” under the European Union’s General Data Protection Regulation) are consent, fulfilment of our contracts with customers, as well as pursuit of legitimate business activities.

Where we collect Personal Data directly from the data subjects, such as our customers, and make decisions in regard to processing such Personal Data, we act as the data controller. Otherwise, where we process Personal Data on behalf of third parties (such as when our customers use the Services to process Personal Data of their employees), we are the data processor.

If you are a resident of the EEA, you have certain data protection rights. Maintein. takes reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed of what Personal Data, we hold about you and if you want it to be removed from our systems, please contact us using the contact information set out below. Note that where we act as the data processor on behalf of a customer, you will be required to contact the data controller directly to exercise your rights.

In certain circumstances, where we act as data controller, you have the following data protection rights:

Subject Access Requests

Request access to your Personal Information (commonly known as a “data subject access request”). This enables you to receive a copy of the Personal Information we hold about you where we are the data controller and to check that we are lawfully processing it.

Rectification

Request correction of the Personal Information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected, though we may need to verify the accuracy of the new information you provide to us.

Erasure

Request erasure of your Personal Information. This enables you to ask us to delete or remove Personal Information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Information where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully, or where we are required to erase your Personal Information to comply with local law.

Restriction

Request restriction of processing of your Personal Information. This enables you to ask us to suspend the processing of your Personal Information in the following scenarios: (a) if you want us to establish the information’s accuracy; (b) where our use of the information is unlawful but you do not want us to erase it; (c) where you need us to hold the information even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your information but we need to verify whether we have overriding legitimate grounds to use it.

Portability

Request the transfer of your Personal Information to you or to a third party. We will provide to you, or a third party you have chosen, your Personal Information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Consent

Withdraw consent at any time where we are relying on consent to process your Personal Information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.

Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a data protection authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the EEA. If you wish to exercise any of the rights set out above, please contact us using the contact the Maintein, Privacy Officer at info@maintein.com

Changes to our Privacy Policy

We may amend this Privacy Policy from time to time. Use of Personal Information we collect is subject to the Privacy Policy in effect at the time such information is collected, used or disclosed. If we make material changes or changes in the way we use Personal Information, we will notify you by posting an announcement on our website or sending you an email prior to the change becoming effective. You are bound by any changes to the Privacy Policy when you use the Website, App, Platform or Services after such changes have been first posted.

Contact us at Maintein.

If you have any questions or concerns regarding Maintein’s collection, use or storage of your personal information, please contact us at info@maintein.com